|U.S. Based Team
One of the biggest frustrations that consumers typically voice is their experiences with outsourced customer service. Couple the inconvenience of long hold times with already frazzled tempers and language barriers, the product is rarely conducive to a satisfactory experience.
According to common knowledge and a multitude of news reports, outsourcing of departments, such as technical support, customer service, and billing is happening at an ever-increasing pace. This practice is leading to a shortage of customer confidence and loyalty, and an increase in dissatisfaction.
Lightspeed Voice recognizes this disparity between outsourced support and customer satisfaction. This is why we embrace our dedication to U.S.-based customer support. Additionally, our support team boasts an average hold time of less than 2 minutes! If you can't love the support, how can you love the service?