One of the biggest concerns regarding VoIP technology is the inherent potential for an internet or power outage. Since the phones operate on your internet connection, an outage could mean serious communication issues between you and your customers.
The Lightspeed Voice Health Redirect feature monitors the health of your internet connection, and in the event of an outage, we automatically redirect inbound calls to any predefined number, or group of numbers, such as office cell phones.
When calls are redirected, you are able to play "business as usual", attending to your customers' needs. They do not know that you are answering on an alternative line.
When your internet connection is restored, the Health Redirect feature automatically redirects calls back to your Lightspeed Voice handsets.